Terms of Use and Privacy Policy - Padel Outlet

Last Updated: 11 Aug 2025

Introduction

Welcome to Padel Outlet. This agreement sets forth the terms and conditions governing the use of our online store and all our services.

By using our website or services, you agree to all terms of this agreement.

This agreement applies to all forms of transactions between the consumer and the store, and becomes effective upon your acceptance and use of our services.

Article 1: Definitions

Terms Used:Store: Padel Outlet across all platforms (website, app, physical store)

Consumer: Any person who uses services or purchases products from the store

Platform: The website and mobile application of the store

Services: All services provided by the store (sales, delivery, customer service, etc.)

Agreement: These terms and conditions

Article 2: Eligibility for Use

Required Conditions:

• Age 18 years or older
• Full legal capacity to contract
• Not legally or systematically prohibited from transacting

User Responsibility:

In case of non-compliance with these conditions, the user bears full legal responsibility resulting from such non-compliance.

Article 3: Nature of Services

Store Obligations:

• Providing high-quality padel products
• Outstanding customer service
• Safe and fast delivery
• After-sales services (depending on product nature)

Service Scope:

• Sale of padel rackets and equipment
• Sports clothing and shoes
• Accessories and bags
• Technical consultations

⚖️ Article 4: Usage Guidelines

User Obligations:

• Use the platform in accordance with public morals and Saudi regulations
• Not use products for purposes contrary to law
• Respect the store's intellectual property rights
• Not misuse the system or attempt to hack it

Prohibited Uses:

• Manipulating prices or system
• Identity theft or providing false information
• Using the platform for commercial purposes without permission
• Publishing offensive or inappropriate content

Article 5: Accounts and Registration

Account Creation:

When registering, you must:

• Provide accurate and complete information
• Choose a strong password
• Verify email/mobile number

Account Security:

• User is responsible for confidentiality of account data
• Notify the store immediately in case of account breach
• Store is not responsible for losses due to user negligence

Account Usage:

• Account for personal use only
• Do not share login credentials with others
• Update data when changed

Violation Procedures:

In case of providing false information or violating terms:

• Temporary account suspension
• Permanent membership cancellation
• Taking appropriate legal action

Article 6: Communication and Notifications

Official Communication Channels:

• Registered email
• SMS messages to registered mobile
• In-platform notifications
• WhatsApp messages (+966533070496)

Notification Validity:

All electronic notifications have the same legal force as written documents.

Communication Consent:

By registering, you agree to:

• Receive order and shipping notifications
• Marketing messages and offers (can unsubscribe)
• Important service updates

Article 7: Modifications and Fees

Agreement Modification:

• Store reserves the right to modify this agreement at any time
• Users will be notified of modifications 7 days in advance
• Continued use means acceptance of modifications

Fees and Costs:

• Shipping fees (according to region and weight)
• Applied taxes (VAT 15%)
• Additional service fees (if any)

Price Changes:

• Store reserves the right to modify prices at any time
• Approved prices are at time of order confirmation
• Promotional offers are time-limited

Article 8: Payment and Billing

Accepted Payment Methods:

• Credit cards (Visa, Mastercard)
• Mada (Saudi cards)
• Bank transfer
• Cash on delivery (depending on region)

Payment Security:

• All transactions are encrypted and secured
• We do not store credit card data
• Payment processing through certified payment gateways

Billing:

• Invoice issued for every purchase
• Invoice includes tax and fee details
• Electronic invoice delivery

Refunds:

• According to approved return policy
• Refund period 3-7 business days
• Processing fees deduction (if any)

️ Article 9: Intellectual Property

Store Rights:

• "Padel Outlet" name and logo
• Platform design and content
• Images, texts, and videos
• Trademarks and associated rights

User Obligations:

• Respect all intellectual property rights
• Do not copy or use content without permission
• Do not infringe trademarks

Permitted Use:

• Browse platform for personal purposes
• Print pages for personal use
• Share product links

Article 10: Store Responsibilities

Our Obligations:

• Provide authentic and high-quality products
• Operate according to Saudi regulations
• Protect customer data
• Provide outstanding customer service

Liability Limitations:

Store is not responsible for:

• Errors resulting from user negligence
• Shipping delays due to circumstances beyond control
• Damages from product misuse
• Indirect or incidental losses

Product Warranty:

• Guarantee compliance with advertised specifications
• Quality guarantee according to manufacturer standards
• Commitment to return and exchange policy

Article 11: Service Suspension

Suspension Reasons:

• Violation of terms of use
• Providing false information
• System misuse
• Non-payment of dues

Suspension Procedures:

• Prior notice (when possible)
• Data retention for specified period
• Appeal and review possibility

⚖️ Article 12: Applicable Law and Dispute Resolution

Applicable Law:

This agreement is governed by the laws and regulations in force in the Kingdom of Saudi Arabia.

Dispute Resolution:

• Negotiation and amicable settlement first
• Arbitration through Commercial Arbitration Center
• Competent courts in Riyadh

Official Language:

Arabic is the primary reference for interpreting this agreement.

Article 13: General Provisions

Agreement Validity:

• Remains in effect until further notice
• Amendments do not cancel previous provisions except by explicit text
• Severability of clauses (if one clause is cancelled, others remain valid)

Additional Provisions:

• Promotional offers are temporary and subject to change
• Prices include applicable taxes
• Dealings must comply with Sharia and law
• This agreement supersedes any previous agreements

Privacy Policy

Information We Collect:

• Registration data (name, email, mobile)
• Order and billing information
• Browsing and usage data
• Payment information (encrypted)

How We Use Information:

• Process orders and payments
• Improve our services
• Essential and marketing communication
• Comply with laws

Data Protection:

• Encrypt all sensitive data
• Do not share data with third parties (except when necessary)
• Store data for limited period only
• User's right to request data deletion

Cookies:

• Improve browsing experience
• Save preferences
• Usage analysis
• Can be disabled from browser settings

Contact Information

For inquiries about this agreement:

• WhatsApp: +966533070496
• Email: [Email Address]
• Working Hours: Saturday - Thursday, 9 AM - 6 PM

By registering or using our services, you confirm that you have read, understood, and agreed to all terms of this agreement.

Best regards,

Padel Outlet Team